Case Study: Eliciting Good Reviews In An Industry With Notoriously Bad Service

Chris Out from Dutch Growth Hacking Agency RockBoost recently wrote a case study on a feedback generation strategy I used for one of my clients. Here it is, in full.

Let’s say you’re an Australian Broadband service provider, and although most of your competitors have awful customer service, yours is actually pretty good.

The problem is that people tend to assume you’ll have terrible service as well. They kind of project their preconceived notions of enmity on you in advance. Totally undeserved. Not fair.

So, how do you survive in such a parched and hostile land? How do you convince the masses that you’re different? How do you beat back the bias and become known for being the provider with exceptionally good service?

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The Rise Of Amazon’s Advertising Business

Watch out Google Shopping… Amazon’s advertising business is growing fast!

Estimates have put their ad revenue at $2.1 billion in 2016 and forecast that it will hit $3.5 billion in 2017.

This means Amazon’s ad business is closing in on third place globally behind Google ($80b in 2016) & Facebook ($27b in 2016) and whilst it’s miles away, their platform is still not available in all countries!

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Video: What is Programmatic Advertising?

There are some pretty confusing areas of digital marketing to get your head around, and one that many struggle with (including myself) is Programmatic advertising.

It’s a type of marketing that is everywhere now and through a combination of technical complexity and the jargon used throughout the industry, it is one that is hard to truly understand.

All of which is made even harder by the fact that if you ask someone who should know what it is, you’ll get a range of different answers.

To help demystify this complexity, in my latest video I take a look at:

  • What is programmatic advertising?
  • Why has it grown so quick?
  • When should you use programmatic?

I keep it as simple and jargon-free as possible so if you’re struggling to understand programmatic – check it out now:

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