Eliciting Good Reviews In An Industry With Notoriously Bad Service

Chris Out from Dutch Growth Hacking Agency RockBoost recently wrote a case study on a feedback generation strategy hack I used for one of my clients. Here it is, in full. This hack is just one hack from my Definitive Guide to Review Generation.

Let’s say you’re an Australian Broadband service provider, and although most of your competitors have awful customer service, yours is actually pretty good.

The problem is that people tend to assume you’ll have terrible service as well. They kind of project their preconceived notions of enmity on you in advance. Totally undeserved. Not fair.

So, how do you survive in such a parched and hostile land? How do you convince the masses that you’re different? How do you beat back the bias and become known for being the provider with exceptionally good service?

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Case Study: Marketing An Offline Event Using Digital Marketing

Running an event can be a very effective way to speak to your target market face-to-face.

It can also be a rollercoaster of ups and downs… One minute you’re worried that nobody will attend, the next you’re worried you’ll run out of chairs or, more importantly, food and refreshments!

With an effective digital marketing strategy, however, you can spend more time focusing on the event itself, with confidence that the right people will know your event is on and that they’ll attend on the day.

One of my fluid marketing clients, who is in the Modular Home Building industry (I’ll be referring to them as ‘Modular Builders’ for privacy reasons) was looking for new ways to attract their target market to visit their factory, over and above the already successful lead generation campaigns we were running.

I suggested an Open Day, and here’s how we planned and marketed it online, along with the results it generated.

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5 Ways One Of Australia’s Biggest eCommerce Companies Plans To Grow This Year

This post originally appeared on Inside Retail and InternetRetailing.com.au.

You may not have heard of Redbubble but it is an eCommerce company, launched in Melbourne back in 2006. Essentially, the website allows artists to sell their art, photography and patterns which are printed on a range of items including t-shirts, cushions and phone covers with Redbubble taking care of the sale, manufacturing and shipping. It has attracted artists and customers from around the world and since 2006 has quietly grown to be one of the country’s biggest eCommerce companies with 147.8 million website visitors last financial year and revenue of $114.6 million, growth of 61.2% compared to the previous year.

Redbubble is again forecasting strong growth this financial year with revenue expected to jump by 50.26% to $172.2 million. With the business 10 years old many analysts would assume it has matured and would expect growth to taper off, however they are showing no signs of stopping – so how are they doing it?


Redbubble’s growth in GTV (gross transaction value) since FY08.

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How we grew Australian Ethical’s monthly super signups by 255%


This article originally appeared on Web Profits blog.

The agency I work for, Web Profits, launched Fluid Online Marketing last year with the aim of radically improving online marketing, and for a large number of clients – in a wide range of industries – it’s been a huge success.

With Fluid Online Marketing, clients get assigned a full marketing team (akin to an outsourced marketing team). Teams vary in size but usually include:

  • 1x Fluid Lead
  • 1x CRO Producer (covering CRO, PPC, Email & Design)
  • 1x Social Media Producer
  • 1x SEO Producer
  • 1x Content Producer

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Case Study: Do Short Forms Always Win?

It is commonly thought that the shorter the form is on your website or landing page the higher the conversion rate will be. I have personally seen short forms outperform long ones consistently as they cause less friction and require less time and commitment from a potential prospect however I wanted to test if this was always the case.

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