It is commonly thought that the shorter the form is on your website or landing page the higher the conversion rate will be. I have personally seen short forms outperform long ones consistently as they cause less friction and require less time and commitment from a potential prospect however I wanted to test if this was always the case.
As an online business Expedia relies entirely on their website to drive revenue, with even small user experience issues having major potential costs. Expedia have a team of UX specialists and every part of their website is planned meticulously. However that doesn’t mean they stop trying to increase their conversion rate.
As a performance marketer I tend to shy away from branding and any marketing in which the ROI is unmeasurable. That said, when I see an online marketing campaign executed extremely well with an almost certain positive return on investment I can’t help but share it.
One of the best social media marketing campaigns I have seen executed in the past few years is Sanitariums handling of the Christchurch Earthquake in February 2011 which destroyed their factory and cut the supply of Marmite to Australasia until March 2013. The Marmite team made the best of this crisis and used it to generate significant brand exposure calling on those loyal to the brand to spread the word about the products relaunch.